Privacy policy
What data we collect
When you send us an enquiry through the contact form or request a quote, we collect the data you enter yourself: first and last name, email address, phone number, company name and tax ID (for quote requests) and the content of your message. When you order from the cart, we also collect the delivery address and the payment method you choose. We do not collect or store payment card details or other sensitive data. When you arrive on the website, your browser remembers, until you close the tab, only a rough label of where you came from (e.g. “Google ad” or “Google search”); if you send an enquiry, the label is sent along with it so we know which channels bring enquiries. We do not store the address you came from or anything that could identify you.
Card payment
When card payment is available, it is handled by the bank on its secure page. We do not see or store your card number or any other card data; from the bank we receive only confirmation that the payment went through. We send the invoice for the payment to the email address you entered.
Google Ads click identifier
If you came to the website by clicking our Google ad, we also store the identifier of that click (taken from the page address) with your quote request. It is used solely to measure in Google Ads which ads bring enquiries; it contains no personal data and we do not link it to other data. If you do not come from an ad, nothing is stored.
User account
If you open an account, we store your first and last name, email address, phone number and password (only in a form from which the password cannot be read), and for companies also the company name, tax ID and VAT number and address. A company account is approved by our team before partner prices and invoice access are enabled; invoices we issue to you are stored with your account and are visible only to you. For signing in we use a session cookie that is necessary for the account to work. We email you only messages related to your account: address confirmation, password change, the decision on account approval, new invoices and the status of your quote requests. You can edit your account at any time, and you can request its deletion at the address given below.
Why we use it
We use the data solely to answer your enquiry, prepare a quote and communicate further about your order. We do not use it for marketing purposes without your consent and we do not pass it to third parties, except for services that help us reply to you (e.g. sending email messages).
How long we keep the data
We keep data from enquiries and quotes for as long as needed for the agreement and any future cooperation, or until you ask for it to be deleted. Account data is kept while the account is active; invoices are kept for as long as accounting regulations require.
Cookies and analytics
With your consent we use Google Analytics 4 (Google Ireland Limited) to see how many visitors come to the site, where they come from and which pages and products they view. This sets cookies (_ga) and sends visit data: the pages you open, device and browser, approximate location and the source of the visit; IP addresses are not stored in the reports. Analytics is switched on only when you click “Accept”; if you click “Decline”, nothing is sent and the site works the same. You can change your choice at any time through the “Cookie settings” link at the bottom of the page. We keep analytics data for at most 14 months, do not use it for advertising and do not link it to your account or quote requests.
Your rights
At any time you can request access to, correction or deletion of your data — contact us at office@unimontcg.me or at +382 67 232 600.
Contact
Unimont CG d.o.o., registered seat: Pešca XII (P2), 84300 Berane, Montenegro · Tax ID (PIB) 03167631 · VAT 60/31-01202-1